Effective Date: [05/08/2024]
At Predictruns, we aim to ensure customer satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds may be provided for transactions made through our platform. By using our services, you agree to the terms of this Refund Policy.
- General Refund Policy
1.1. No Refunds on Predictions or Winnings: Due to the nature of our services, once a prediction has been placed and the match has started, the transaction is considered final, and no refunds will be provided for incorrect predictions or winnings.
1.2. Account Balance Withdrawals: Users may withdraw their account balance at any time, subject to our withdrawal terms and conditions. Withdrawals are processed according to the payment method used, and processing times may vary. Any applicable fees will be deducted from the withdrawal amount.
- Refunds for Technical Issues
2.1. Technical Glitches: If you encounter a technical issue that affects your ability to place a prediction or participate in a match, please contact our customer support team immediately at [[email protected]]. We will investigate the issue and, if deemed appropriate, provide a refund or credit to your account.
2.2. System Errors: In the event of system errors that affect the outcome of a match or prediction, we reserve the right to void the affected transactions and provide refunds or credits at our discretion.
- Refund Requests
3.1. Eligibility: Refund requests must be submitted within 24 hours of the transaction. Requests made after this period may not be eligible for a refund.
3.2. How to Request a Refund: To request a refund, please contact our customer support team at [[email protected]] with the following details:
- Your account username or email address.
- Transaction details (date, amount, and description).
- Reason for the refund request.
3.3. Review Process: Our team will review your refund request and notify you of the outcome within 5-7 business days. Refunds will be processed using the original payment method, and processing times may vary depending on the payment provider.
- Chargebacks
4.1. Unauthorized Transactions: If you believe a transaction was unauthorized, please contact our customer support team immediately. We will investigate and take appropriate action to resolve the issue.
4.2. Chargeback Policy: Filing a chargeback without first contacting our support team may result in the suspension or termination of your account. We encourage users to work with us to resolve any issues before initiating a chargeback.
- Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services after the changes will constitute your acceptance of the revised policy.
- Contact Us
If you have any questions or concerns about this Refund Policy, please contact us:
Predictruns Support Team
Email: [email protected]